Frequently Asked Questions
We recommend visiting from 8am until 8pm, after that time we lock our doors and most residents are asleep. But you are welcome to visit 24 hours a day. Please call in advance for after hours visits to insure access.
How do I find out about activities provided for the resident?
We strive to create social programs and individualized activities to match the capabilities and needs of each resident. This also has a powerful impact in the healing process of those residents involved in some type of rehabilitation. Specific activities include: active resident councils, musical performances, current events update- reading the newspaper, singing exercises, fitness activities, stretching exercises, religious meetings, outside entertainment, games, trivia, history, and volunteer involvement. We also strongly encourage families to participate with the residents in various activities.
A monthly calendar is posted to keep residents informed of upcoming events such as birthday parties, movies, musical programs, outings, candlelight dinners, ice cream socials and other special events. We always welcome friends and families to visit and attend our special events.
Can I bring a family pet?
We would love for your family pet to come visit. Please remember to clean up after them and take the proper safety measures at all times. All pets are to be kept on a leash and should have all current vaccinations.
Can my loved one receive mail?
Definitely. Mail is delivered to residents personally on a daily basis except for weekends and holidays.
(Your Loved One)
1711 9th Ave. NW Apt. #_______
Ardmore, OK 73401
Or consider using our Send a Greeting feature on the website. Just type the recipients name and a type your message. When it arrives in our email box we will print it and hand deliver it to your loved one.
Is there someone who provides haircuts?
We have a beauty shop on the premises which is open Wednesdays and Thursdays. We offer a full service salon including perms, colors, sets, shaves, pedicures and manicures.
Is cable television included?
Yes, cable and all other utilities (except telephone) are offered at no extra expense.
Will my loved one have telephone access?
We are happy to help with coordinating the set up of a landline with our local telephone company, at the resident’s expense.
Is there internet service?
WiFi is offered for residents and their guests.
What do I do if I have personnel concerns?
Our primary concern is that you feel comfortable here at The Suites at Elmbrook and that your needs are being met. You should feel secure and at ease with our staff, particularly those providing your direct care. If you have any concerns or praise for our staff, please feel free to notify the administrator or the director of nursing services for any concerns.
Who do I talk to about questions in regard to financials, billing, and/or admission paperwork?
If you have any questions, please call or come by and the administrator can answer questions regarding these matters.